Refund Policy

Refund policy

Our policy lasts 14 days in line with your statutory rights. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, gel polishes, glitter, acrylic powder, any liquids, brushes, hair ties, sliders or magazines cannot be returned. We also do not accept products that are hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

Wrong items received?
Please contact the Ri’Glam team to arrange the return of the incorrect item and the delivery of correct item(s)

What happens if my product is no longer available?
The requested colour or size may no longer available. You will be sent a substitute. Please contact us to arrange an exchange for a similar item.

Refund / Store Credit
Discuss similar items available in order to achieve the desired effect.

Items missing?
There may be a number of reasons for this:
Back order – Back ordered items should be marked on your invoice with the following symbol: ‘BO’. Please contact the Ri’Glam to discuss the due date of your back ordered item.
Delay of Transportation – This could be due to a number of reasons, whether it be a delay from our supplier to us or from us to you. Please contact us for information on expected delivery dates.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to: Ri’Glam, 3 Hadzor Road, OLDBURY, B68 9LA, United Kingdom.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/shewill find out about your return.

To return your product, you should mail your product to: Ri’Glam 145 Bleakhouse Road ,OLDBURY, B68 0LU United Kingdom

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.